Your Chinese Name, Your Story.

Privacy Policy

Last updated: November 10, 2026

NihaoName (“we,” “us”) provides a digital custom Chinese naming service at nihaoname.com. This policy describes what we collect, why we collect it, and how we handle it in our actual operations today. These are the operator’s terms. A qualified lawyer should still review this policy before heavy advertising; that review does not replace or hide the practices described below.

Information we collect

When you place an order, we collect the details you submit:

• English name
• Email address
• Gender lean
• Purpose (for example, daily, brand, wedding, or game use)
• Selected package
• Optional style preference
• Optional notes you choose to add

We also collect basic technical logs, such as IP address, browser or device information, timestamps, and request metadata, to operate the site, diagnose problems, and prevent abuse.

Payment is processed by Creem, which acts as Merchant of Record. We do not store full card numbers. We may receive payment status, a checkout or request identifier, and the email associated with the payment so we can match your order and deliver the names.

How we use information

• To create and deliver your Chinese name options on the success page after checkout.
• To communicate about your order and provide support (for example, if checkout fails, a charge is duplicated, or you need help finding your result).
• To prevent abuse, fraud, and unauthorized use of the service.
• To operate, secure, and maintain the website and related infrastructure.

Finished names appear instantly on the success page after payment. We use your email for the order and for support. We do not currently email the finished names as the delivery method.

Processors we use

We do not sell your personal information. We use the following processors to operate the service:

• Cloudflare — website hosting, content delivery, and related infrastructure.
• Creem — payment processing as Merchant of Record.
• Google Gemini — generation of Chinese name suggestions from the order details you submit.

We do not use Google Analytics, advertising pixels, or similar tracking tools on this site at this time.

Retention and your choices

We keep order records as needed to deliver your names, provide support, prevent abuse, and meet legal or accounting obligations. We then delete or anonymize records when they are no longer needed for those purposes.

You may request access to, correction of, or deletion of personal information we hold about you by emailing [email protected]. We may need to verify your request and may retain limited information when we are required to do so by law or to resolve disputes.

Contact

For privacy or support requests, email [email protected].